73% BUY FROM WHO RESPONDS FIRST — NOT WHO'S BEST ·· AVERAGE SMALL BUSINESS RESPONSE TIME: 19 HOURS ·· 85% OF CUSTOMERS WHO CAN'T REACH YOU NEVER COME BACK ·· YOUR COMPETITORS AREN'T BETTER — THEY'RE JUST FASTER ·· RESPOND IN UNDER 60 SECONDS. AUTOMATICALLY. 24/7. ·· 73% BUY FROM WHO RESPONDS FIRST — NOT WHO'S BEST ·· AVERAGE SMALL BUSINESS RESPONSE TIME: 19 HOURS ·· 85% OF CUSTOMERS WHO CAN'T REACH YOU NEVER COME BACK ·· YOUR COMPETITORS AREN'T BETTER — THEY'RE JUST FASTER ·· RESPOND IN UNDER 60 SECONDS. AUTOMATICALLY. 24/7. ··

Insights

What the data says about losing — and keeping — customers.